Terms of service

1. Who these terms are with

The service is provided by Glide of Auckland, New Zealand(“we”, “us”). By using this website or the platform, you agree to these terms. If you're agreeing on behalf of a company, you confirm you're authorised to bind it.

2. What the service is

Glide builds and operates AI voice agents that place and handle telephone calls on your behalf, together with the tooling to schedule campaigns, monitor calls and return outcomes to your systems. We may change or improve the service over time; we won't materially reduce what you're paying for during a paid term without telling you first.

3. Your account

Keep your credentials and API keys secure. You're responsible for activity under your account, including calls placed with your API keys. Tell us promptly if you think something has been compromised.

4. Responsible and lawful calling

This is the part that matters most, and we enforce it. When you use the platform to call people, you agree that:

• You have the right to call them. Every number you upload must come from a contact relationship you actually have, or a lawful basis to make the call. You are the controller of that data.
• You honour opt-outs. Do-not-call and suppression requests captured on a call take effect immediately and must not be overridden. Re-uploading a suppressed number is a breach of these terms.
• You call at civilised hours. Campaigns must respect calling windows in the contact's local jurisdiction and any applicable telemarketing rules.
• You don't hide what the agent is. You may not configure or ask us to configure an agent to deny being automated, to impersonate a named real person, or to imitate an organisation you are not authorised to represent.
• You comply with recording law. Where consent to record is required, it must be obtained on the call before recording continues.

We may suspend a campaign or an account immediately if we believe it breaches this section, and we'd rather have an awkward conversation early than be part of something that harms the people on the other end of the phone.

5. Prohibited uses

You must not use the service to:

• make fraudulent, deceptive or harassing calls, including impersonation of banks, government agencies or any organisation you do not represent;
• call people who have opted out, or work purchased or scraped lists you have no relationship with;
• collect payment card details, passwords or one-time codes under false pretences;
• circumvent rate limits, resell access without agreement, or probe the platform's security without written permission.

6. Your data

You keep ownership of your contact lists, recordings, transcripts and outcomes. You grant us the licence needed to run the service — to place calls, generate transcripts, store the results and return them to you. We do not use your call content to train general-purpose models. Our handling of personal information is set out in the privacy policy.

7. Fees

Fees are set out in your order or quote, typically a platform fee plus a rate per connected minute. Unless stated otherwise, fees are exclusive of GST and other taxes. Telephony charges pass through at cost where you use numbers we provision. Invoices are payable on the terms stated on them.

8. Availability

We aim for high availability but the service depends on carriers and third-party model providers we do not control. Unless we have agreed a written service level with you, the platform is provided without an uptime guarantee. We will tell you about planned maintenance that affects live campaigns.

9. Intellectual property

We own the platform, the agent tooling and everything on this site. Nothing here transfers that to you beyond the right to use the service while your account is active. Feedback you send us may be used to improve the product without obligation.

10. Disclaimers

Voice agents are probabilistic systems. They can mishear, and they can be wrong. You are responsible for reviewing outcomes that matter, for the content of what your agents say, and for any decision you take on the basis of a call. To the extent permitted by law, the service is provided “as is” without implied warranties. Nothing in these terms limits rights that cannot legally be excluded, including under the New Zealand Consumer Guarantees Act where it applies.

11. Liability

Neither party is liable for indirect or consequential loss, or for loss of profits, revenue or data. Our total liability arising out of the service in any twelve-month period is limited to the fees you paid us in that period. This does not limit liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.

12. Indemnity

You will indemnify us against claims arising from your breach of section 4 or 5 — that is, from calls you had no right to make or campaigns run in breach of these terms.

13. Termination

Either party may end an agreement at the end of its term, or immediately for material breach that isn't remedied within 14 days. We may suspend immediately where a campaign appears unlawful or is causing harm. On termination we'll make your call data available for export for 30 days, then delete it.

14. Governing law

These terms are governed by the laws of New Zealand, and the courts of New Zealand have non-exclusive jurisdiction.

15. Contact

Questions about these terms: sunny@tryglideai.com.